FAQ
Find answers to your most common questions.
What does "Constant Surprises" mean at your 3-star hotels?
At our 3-star hotels, “Constant Surprises” means we aim to exceed expectations and provide surprises in both amenities and services that even 5-star hotels don’t offer. We strive to continuously delight our guests with unexpected experiences and special touches throughout their stay. Our amenities, services, touch points, and food and beverage
delights go above some 5-star hotel standards. You will experience a new hotel concept never seen before.
Do you allow children under 18 years of age?
No, the age limit is 18 years as our hotel is for Cool Adults Only.
What do you mean by "Cool Adults Only?"
Cool Adults Only means fostering an atmosphere where guests embrace diverse perspectives and lifestyles with respect and acceptance. It’s about creating a space where everyone can be themselves without judgment, governed by local regulations yet allowing guests the freedom to define their own experience. Let your imagination guide you as you
discover what Cool Adults Only truly means during your stay with us. Remember, “What happens in PINK behind doors stays, of course, only in PINK.”
When is check-in & check-out time?
The check-in time is 15:00 (3:00 PM) and the check-out time is 11:00 AM.
Can I check in earlier or check out later?
Yes, we are flexible! For guests who book directly with us, early check-in is available as soon as the room is ready. Late check-out is also free of charge, subject to availability.
Is your your pool open 24 hours?
Our pool operates round the clock to offer you the chance to indulge in a sexy midnight swim beneath the twinkling stars. It’s an opportunity to mingle with other PinkGuests. Our pool is adorned with captivating pink lights to enhance the allure of the experience.
Do I need both travel and medical insurance?
Yes. Life can be full of surprises. To enjoy your holiday with complete peace of mind, we strongly recommend having both travel and medical insurance by your side.
When is the best weather to visit Bali?
May to October is considered the dry season. During the other months, you might experience occasional showers—usually short and refreshing. That said, every day is a good day in Bali! A rainy day here is often better than a sunny day anywhere else. It really depends on what you’re looking for—rainy season can be wonderfully peaceful, with fewer crowds, lush landscapes, and not every day sees rain.
What times is your reception open?
Our reception is open from 7 AM to 9 PM. If you plan to check in after 9 PM, please inform us in advance. We will provide you with detailed instructions and a video guide on how to check in and access the property and your room.
Do the rooms have free wifi and how good is the connection?
We’ve upgraded to the latest technology to offer our guests free Wi-Fi, with connection speeds ranging from 100 to 150 Mbps—perfect for streaming, video calls, and remote work.
Is booking direct cheaper? What are the benefits of booking direct?
Yes, it is definitely cheaper to book directly with us and you will also receive exclusive free benefits. Enjoy extra perks, more flexibility, and those personal touches that make your stay even more special 💖
Will I be allowed to go out of the hotel during Nyepi?
No, during this annual religious event, guests can not leave the hotel.
Can you organize airport pick-up and transfers?
Hotel can provide transfers for 450k (24 euro) which will take around 45 minutes to 1 hour depending on the traffic conditions.
How far is your nearest beach?
Sanur beach is 10 minutes away by bike.
Do you have SPA?
No, but we recommend Glow Spa which is around 10 minutes by bike.
Do you serve breakfast?
You have the option to add breakfast to your stay for an additional cost of 150,000 IDR per person per day. To ensure your morning starts right, please make your breakfast request one day in advance and choose your desired items from our menu.
Do you serve lunch and dinner?
We don’t serve lunch or dinner but we can order for you from nearby restaurants.
Does your restaurant have vegetarian,vegan and gluten-free options?
Yes, we have vegetarian and vegan dishes on the menu but no gluten-free. We can arrange this but need advance notice.
Do you provide iron, iron board and hairdryer?
Yes, we do. Hair dryers are in the rooms and an iron with iron board on request at no charge.
Can we rent bicycle at the hotel, and what’s the price?
Yes, we have our own Pinkbikes and are free for you :)
What is your cancelation policy?
It various and depends on the dates you are travelling. On our booking page you can find our cancellation policy for the different seasons.
Do you provide laundry services and how much you will charge me?
No, but there is a laundry services about 7 minutes by bike.
Do you have a minibar in the rooms?
All our rooms come with a small fridge and complimentary drinking water. There’s a convenience shop right next to the hotel where you can grab drinks and snacks. If you’re craving something more, we’re happy to help you order from nearby restaurants—and there’s an amazing Italian restaurant just 100 meters away!
What is the difference between a cozy and a grande room?
Cozy rooms are slightly smaller than our Grande rooms.
I love to work for PinkHotels. How can I apply?
You can apply through our own website. Click ‘Join the team’ and fill out the forms.
Do you have any room with twin beds?
No, we have only double beds available.
What currency is accepted?
Indonesian Rupiah. Money changer is nearby about 10 minutes by bike.
Any construction going on in the hotel?
No major renovations are currently taking place.
Where is the nearest clinic?
Sanur Bali clinic is around 9 minutes by bike.
Where is the nearest ATM?
The nearest ATM is at Circle K around 10 minutes by bike.