FAQ
Find answers to your most common questions.
What does "Constant Surprises" mean at your 3-star hotels?
At our 3-star hotels, “Constant Surprises” means we aim to exceed expectations and provide surprises in both amenities and services that even 5-star hotels don’t offer. We strive to continuously delight our guests with unexpected experiences and special touches throughout their stay. Our amenities, services, touch points, and food and beverage
delights go above some 5-star hotel standards. You will experience a new hotel concept never seen before.
Do you allow children under 18 years of age?
We welcome guests aged 18 and above. Unfortunately, our property is not suitable for children under 18 years old.
What do you mean by "Cool Adults Only?"
Alright, so you know how turning 18 makes you legally an adult? Well, we’re talking about people who are not only adults by age but also open-minded and respectful—those are our “cool adults.”
Cool adults are comfortable with public displays of affection (PDA) between consenting adults, supportive of the LGBTQ+ community, and embrace modern values of freedom and inclusion. They celebrate diversity and treat everyone with kindness, respect, and consideration—no matter who they are or what they’re into.
In short, it’s all about creating a welcoming, inclusive space where everyone can feel free to be themselves.
When is check-in & check-out time?
The check-in time is 15:00 (3:00 PM) and the check-out time is 11:00 AM.
Can I check in earlier or check out later?
Yes, we’re flexible! Early check-in is possible as soon as your room is ready. Late check-out is also available free of charge, subject to availability. Just let us know in advance, and we’ll do our best to accommodate you.
Do I need both travel and medical insurance?
Yes. Life can be full of surprises. To enjoy your holiday with complete peace of mind, we strongly recommend having both travel and medical insurance by your side.
When is the best weather to visit Gili?
The best time to visit Gili is during the dry season, from June to October, when the weather is sunny and pleasant. The other months may have occasional showers, but they are usually short and don’t last long, so you can still enjoy your stay year-round.
What times is your reception open?
Our reception is open 24 hours a day. Our night staff are always on standby to assist with late arrivals and early departures.
Do the rooms have free wifi and how good is the connection?
Yes, all our rooms come with free Wi-Fi. We’ve upgraded to the latest technology to ensure a fast and reliable connection. However, internet speed can vary depending on the island’s overall network availability.
Is booking direct cheaper? What are the benefits of booking direct?
Yes, it is definitely cheaper to book directly with us and you will also receive exclusive free benefits. Enjoy extra perks, more flexibility, and those personal touches that make your stay even more special 💖
Can you organize airport pick-up and transfers?
Yes, we can arrange airport transfers for you. The service costs IDR 1,500,000 (approximately €85–€90) and takes around 45 minutes to 1 hour, depending on traffic conditions. Just let us know your flight details in advance, and we’ll take care of the rest.
How far is your nearest beach?
Our hotel is located right on the beachfront—just steps away from the sand and sea!
What are the opening times of your SPA?
Our spa is open daily from 09:00 to 20:00.
Do you offer romantic dinner on the beach?
Yes, we can arrange a private romantic dinner with a beautifully decorated table set up right on the beach just for you. The experience costs IDR 1,500,000 (approximately €90–€100) for two people and includes a four-course dinner, a bottle of wine, and romantic decorations.
What are your restaurant opening hours?
Our restaurant is open daily from 07:00 to 22:00.
Does your restaurant have vegetarian,vegan and gluten-free options?
Yes, we have a variety of vegetarian and vegan dishes available on our menu. While we don’t have dedicated gluten-free items, we’re happy to accommodate gluten-free requests with advance notice.
Do you provide iron, iron board and hairdryer?
Yes, we do. Hairdryers are available in all rooms, and an iron with ironing board can be provided upon request at no extra charge.
Can we rent bicycle at the hotel, and what’s the price?
Yes, the hotel offers bicycle rentals. The cost is approximately IDR 60,000 per day (around €4).
Do you provide laundry services and how much you will charge me?
Yes, we offer laundry service at IDR 30,000 per kilogram (approximately €2/kg). The turnaround time is usually one day.
Do you have your own boat for trips?
Yes, we have our very own PinkBoat, available for island hopping, snorkeling trips, sunset cruises, and transfers. For more details or to book, feel free to send us a message via WhatsApp.
Do you have a minibar in the rooms?
All our rooms are equipped with a small fridge stocked with complimentary drinking water. While we don’t have a full minibar, snacks and drinks are available for purchase at the reception.
What is the difference between a Cocoon and a Grande room?
Cocoon Rooms are slightly smaller and cozier compared to our Grande Rooms. Grande Rooms offer more space, making them ideal for guests who prefer a larger area to relax and unwind.
I love to work for PinkHotels. How can I apply?
We’d love to hear from you! You can apply directly through our website—just click on the “Join the Team” section and fill out the application form.
Do you have any room with twin beds?
No, we don’t have twin beds, but we can set up a separate sofa bed in all our rooms—except for the Cocoon Room.
What currency is accepted?
We accept Euros and US Dollars. For other currencies, a money changer is located just 5 minutes away by bike.
Any construction going on in the hotel?
No, there are no major renovations or construction works currently taking place. You can expect a peaceful and relaxing stay.
Where is the nearest clinic?
The nearest clinic is just 5 minutes away by bike. If you need assistance, feel free to ask our reception team—they’ll be happy to help arrange transportation or provide directions.
Where is the nearest ATM?
The nearest ATM is just 2 minutes away by bike. Our staff will be happy to point you in the right direction if needed.