FAQ
Find answers to your most common questions.
Will PinkCoco Gili Air be under renovation during my stay?
Yes đ From 6th January 2026 until May 2027, PinkCoco Gili Air will be under renovation as we refresh our spaces and add more PinkMagic to make your escapes even dreamier. Guests may notice some works around the property, but the PinkVibes you love â cozy rooms, barefoot island life, delicious bites, spa time, and our warm PinkTeam â will all still be here for you.
And as a sweet thank you, all new bookings enjoy our special 2Ă1 promo during this period.
What does "Constant Surprises" mean at your 3-star hotels?
At our 3-star hotels, âConstant Surprisesâ means we aim to exceed expectations and provide surprises in both amenities and services that even 5-star hotels donât offer. We strive to continuously delight our guests with unexpected experiences and special touches throughout their stay. Our amenities, services, touch points, and food and beverage
delights go above some 5-star hotel standards. You will experience a new hotel concept never seen before.
Do you allow children under 18 years of age?
No, the age limit is 18 years as our hotel is for Cool Adults Only.
What do you mean by "Cool Adults Only?"
Cool Adults Only means fostering an atmosphere where guests embrace diverse perspectives and lifestyles with respect and acceptance. Itâs about creating a space where everyone can be themselves without judgment, governed by local regulations yet allowing guests the freedom to define their own experience. Let your imagination guide you as you
discover what Cool Adults Only truly means during your stay with us. Remember, âWhat happens in PINK behind doors stays, of course, only in PINK.â
When is check-in & check-out time?
The check-in time is 15:00 (3:00 PM) and the check-out time is 11:00 AM.
Can I check in earlier or check out later?
Yes, we are flexible! For guests who book directly with us, early check-in is available as soon as the room is ready. Late check-out is also free of charge, subject to availability.
Do I need both travel and medical insurance?
Yes. Life can be full of surprises. To enjoy your holiday with complete peace of mind, we strongly recommend having both travel and medical insurance by your side.
When is the best weather to visit Gili?
June-October is dry season. However, the other months could be with showers which are usually very short.
What times is your reception open?
Our reception is open 24 hours and our night staff standby to assist with late arrivals and early departures.
Do the rooms have free wifi and how good is the connection?
We have updated the latest technology to provide our guests with free and fast internet but it also depends on what speed is available on the island.
Is booking direct cheaper? What are the benefits of booking direct?
Yes, it is definitely cheaper to book directly with us and you will also receive exclusive free benefits. Enjoy extra perks, more flexibility, and those personal touches that make your stay even more special đ
Can you organize airport pick-up and transfers?
Hotel can provide transfers from Lombok Airport to Gili Air starting from IDR 1,800,000 (âŹ95) for 2 guests. Travel time is around 90 minutes to 2 hours depending on the traffic condition. Just share your flight detailsâweâll handle the rest!
How far is your nearest beach?
Our hotel has its own beachfront.
What are the opening times of your SPA?
From 10:00 until 22:00 hrs.
Do you offer romantic dinner on the beach?
Yes, we can set up a decorated table just for you privately on the beach. The cost will 1.800.000 IDR (95 Euro) for two include a four-course dinner, a bottle of wine and decoration.
Does your restaurant have vegetarian,vegan and gluten-free options?
Yes, we have vegetarian and vegan dishes on the menu but no gluten-free. We can arrange this but need advance notice.
Do you provide iron, iron board and hairdryer?
Yes, we do. Hair dryers are in the rooms and an iron with iron board on request at no charge.
Can we rent bicycle at the hotel, and whatâs the price?
Yes, the hotel has its own bikes rental at around 70k/day (4 Euro/day).
What is your cancelation policy?
It various and depends on the dates you are travelling. On our booking page you can find our cancellation policy for the different seasons.
Do you provide laundry services and how much you will charge me?
Yes, the hotel provides laundry service for 35k/kg (2 Euro/kg) which will take one day.
Do you have your own boat for trips?
Yes, we have our very own PinkBoat which can be booked for island hopping, transfers, snorkeling and sunset cruises. You can send us a WA for details.
Do you have a minibar in the rooms?
All our rooms have a small fridge with complimentary drinking water. At the reception we sell some snacks incl. drinks.
What is the difference between a Cocoon and a Grande room?
Cocoon rooms are slightly smaller than our Grande rooms.
I love to work for PinkHotels. How can I apply?
You can apply through our own website. Click âJoin the teamâ and fill out the forms.
Do you have any room with twin beds?
Yes, we but only a limited number of 4 rooms with twin bed.
What currency is accepted?
We accept Indonesian Rupiah (IDR) only. But no worries â a money changer is just a 5-minute bike ride away.
Any construction going on in the hotel?
No major renovations are currently taking place.
Where is the nearest clinic?
3 minutes by bike. Or simply ask our PinkTeam, and weâll happily contact a recommended clinic for you.
Where is the nearest ATM?
7 minutes by bike.