FAQ

At our 3-star hotels, "Constant Surprises" means we aim to exceed expectations and provide surprises in both amenities and services that even 5-star hotels don't offer. We strive to continuously delight our guests with unexpected experiences and special touches throughout their stay. Our amenities, services, touch points, and food and beverage delights go above some 5-star hotel standards. You will experience a new hotel concept never seen before.

No, the age limit is 16 years as our hotel is for Cool Adults Only.

Alright, so you know how once you hit 18, you're legally an adult? Well, we're talking about those folks who are not only adults by age but also have a super open personality. They're the "cool adults."

These cool adults are the ones who are totally accepting with PDA (that's public displays of affection, if you didn't know) between consenting adults and the LGBTQ+ crew. They're all about living in the modern world where everyone's free to do their thing, and they're all about accepting and respecting all kinds of lifestyles. That means being kind, respectful, and considerate of everyone, no matter who they are or what they're into. Let's make this a welcoming and inclusive space for everyone.

14:00 hrs check-in and 12:00 hrs check-out.

Yes, free of charge if rooms are available.

Yes, free of charge until 14:00 hrs and if rooms are available.

We always advise our guests to get an insurance in case of incidental cancellations by third parties.

June-October is dry season. However, the other months could be with showers which are usually very short.

Our reception is open 24 hours and our night staff standby to assist with late arrivals and early departures.

We have updated the latest technology to provide our guests with free and fast internet but it also depends on what speed is available on the island.

Yes, it is definitely cheaper to book directly with us and you will get free benefits when you book direct.

No, during this annual religious event, guests can not leave the hotel.

Hotel can provide transfers for 350k (24 euro) which will take around 45 minutes to 1 hour depending on the traffic conditions.

Padang-Padang, famous surfing beach is 5 minutes away from us.

From 09:00 until 18:00 hrs.

From 07:00 until 21:00 hrs.

Yes, we have vegetarian and vegan dishes on the menu but no gluten-free. We can arrange this but need advance notice.

Yes, we do. Hair dryers are in the rooms and an iron with iron board on request at no charge.

Yes, the hotel can arrange motorbike rental at around 100k - 120k/day (7 - 8 Euro/day).

It various and depends on the dates you are travelling. On our booking page you can find our cancellation policy for the different seasons.

Yes, the hotel provides laundry service for 30k/kg (2 Euro/kg) which will take one day.

All our rooms have a small fridge with complimentary drinking water. At the reception we sell some snacks incl. drinks.

Cocoon rooms are slightly smaller than our Grande rooms.

You can apply through our own website. Click ‘Join the team’ and fill out the forms.

No, but we can set up a seperate sofa bed in all our rooms except Cocoon room.

Euro and USD. Money changer is nearby and within walking distance.

No major renovations are currently taking place.

5 minutes by car.

2 minutes walk.