FAQ

No, the age limit is 16 years as our hotel is for Cool Adults Only.

14:00 hrs check-in and 12:00 hrs check-out.

Yes, free of charge if rooms are available.

Yes, free of charge until 14:00 hrs and if rooms are available.

We always advise our guests to get an insurance in case of incidental cancellations by third parties.

June-October is dry season. However, the other months could be with showers which are usually very short.

Our reception is open from 07:00 - 22:00hrs but we have night staff standby to assist with late arrivals and early departures.

We have updated the latest technology to provide our guests with free and fast internet but it also depends on what speed is available on the island.

Yes, it is definitely cheaper to book directly with us and you will get free benefits when you book direct.

No, during this annual religious event, guests can not leave the hotel.

Hotel can provide transfers for 350k (24 euro) which will take around 45 minutes to 1 hour depending on the traffic conditions.

Padang-Padang, famous surfing beach is 5 minutes away from us.

From 09:00 until 18:00 hrs.

From 07:00 until 21:00 hrs.

Yes, we have vegetarian and vegan dishes on the menu but no gluten-free. We can arrange this but need advance notice.

Yes, we do. Hair dryers are in the rooms and an iron with iron board on request at no charge.

Yes, the hotel can arrange motorbike rental at around 100k - 120k/day (7 - 8 Euro/day).

It various and depends on the dates you are travelling. On our booking page you can find our cancellation policy for the different seasons.

Yes, the hotel provides laundry service for 30k/kg (2 Euro/kg) which will take one day.

All our rooms have a small fridge with complimentary drinking water. At the reception we sell some snacks incl. drinks.

Cocoon rooms are slightly smaller than our Grande rooms.

You can apply through our own website. Click β€˜Join the team’ and fill out the forms.

No, but we can set up a seperate sofa bed in all our rooms except Cocoon room.

Yes, we do.

Euro, USD and crypto. Money changer is nearby and within walking distance.

No major renovations are currently taking place.

5 minutes by car.

2 minutes walk.